About ten minutes after my last post, “T-Mobile’s Blackberry Support Lacking”, I got to speak with an actual person and in five minutes or so, he had it fixed. Go figure.
During the call (and brief “waiting periods”) he kept mentioning their online support pages. After he had fixed the issue, I asked him what he had done. The answer I received was a very vague “I just reset some network settings”. Since he kept mentioning their online support page, I asked him “Is this issue covered there? I didn’t find anything related and since you had to make some changes, I’m guessing this isn’t something I could’ve resolved myself.” He told me that no, I couldn’t have fixed it myself which left me wondering why he kept giving me the URL to their web site. Oh well, it’s fixed now so I’m happy (for now). =)
(In my opinion, they still need more “human resources” on hand. T-Mobile’s Blackberry Support does not differentiate between “personal” and “business” — AFAICT — and having corporate customers waiting for an hour and a half for an issue resolved in five minutes would not seem like something that management would be happy with. After all, $customers may not be able to “speed up” the process, but they can sure take their dollars elsewhere.)
Recent Comments